Return Policy

Return & Refund Policy

Your comfort, privacy, and satisfaction matter to us. Because our products are intimate personal-use items, we have created a return policy that protects both your safety and product hygiene standards.

Please read the policy carefully before making a purchase.

1. Order Cancellation

  • Orders can be canceled within 12 hours of purchase if they have not yet been shipped.

  • Once an order has been processed or shipped, it cannot be canceled.

To request a cancellation, please contact our support team as soon as possible with your order number.

2. Due to Hygiene & Safety Regulations

For health and sanitary reasons, intimate adult products cannot be returned or exchanged once opened or used.

This includes:

  • Rose toys

  • Vibrators

  • Suction devices

  • Any item that has been unsealed from its protective packaging

We strictly follow hygiene standards to ensure every customer receives a brand-new, unused product.

3. Returns for Unopened Products

We accept returns only if:

  • The item is unused

  • The original packaging is unopened and fully sealed

  • The return request is submitted within 14 days of delivery

Returned items must pass inspection before a refund is approved.

Customers are responsible for return shipping costs unless the item is defective or we shipped the wrong product.

4. Damaged or Defective Items

If your item arrives:

  • Damaged

  • Defective

  • Not functioning properly

  • Incorrect (wrong item received)

Please contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photos or video showing the issue

  • A description of the problem

Once verified, we will offer:

  • A free replacement
    or

  • A full refund

No return may be required for verified defective items, depending on the situation.

5. Refund Process

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Processing time is typically 3–7 business days

  • Your bank or payment provider may require additional time to post the refund

Shipping fees are non-refundable unless the return is due to our error.

6. Discreet Packaging & Privacy

We understand the importance of privacy.

All products are shipped in plain, unbranded packaging.
Return packages should also be sent securely and discreetly.

Your personal information is handled confidentially and will never be shared.

7. Non-Returnable Situations

We do not accept returns if:

  • The product has been opened or used

  • The product is damaged due to misuse

  • The return request is made after the 14-day window

  • The item is marked as “Final Sale”

8. Contact Us

If you have any questions about your order, we encourage you to contact our support team before initiating a return. We are here to help and will always work toward a fair and respectful solution.

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